Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our customer service staff is educated to promptly attend to all of our Linux web hosting users’ problems and information questions. Via our ticketing system, you’ll be able to submit your request and a support team member will, no doubt get back to you in less than maximum sixty minutes. In fact, practice has revealed that the regular reaction time period is Twenty or so minutes.

  • Top quality support service

  • A Top–quality Support Service

  • You can easily contact us 24x7x365 with any problem you’ve got about our products and services. We’ve techs working everyday to provide assistance every time needed. You can use the ticket system or post a message at any moment, or you can grab the telephone or use the live chat through working hours.

  • Intuitive help center

  • An Intuitive Help Section

  • We have incorporated a wide–ranging information base into the Control Panel which enables you to acquire important step by step guidance any time. Each section of the Control Panel has its own contextual support area offering a selection of how–to posts. We have also organized training videos to offer you a better idea of exactly how to execute any given activity.