Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Section

  • In the Control Panel you’ll find a comprehensive Help section offering various educational articles and regularly asked questions. They are answered by our support team of experienced techs. Simply fill in your question and our clever software will provide you with the most suitable answer.

  • Top quality support service

  • Educational Video Clips

  • If you would like to see how a task is done or how a problem is taken care of, instead of just reading about it, then have a look at our selection of instructional video tutorials. They cover a variety of different issues and will help you swiftly understand how to work with our Control Panel.

  • Intuitive help center

  • A 1–Hour Support Ticket Response Time Guarantee

  • All semi–dedicated servers are backed up by a 24/7/365 help desk service and come with a sixty–minute response guarantee. Our competent tech support engineers will be available 24/7/365 and will fix any problem that you might encounter within maximum sixty minutes after the support ticket submission. In most cases, an answer will be given to you in less than twenty minutes.