Customer Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Ticket Response Guarantee

  • Each help request you send to us will be attended to within maximum one hour. If for any reason whatsoever your ticket or e–mail requires further assistance from a sysadmin, we will without delay forward it and leave a note to notify you that your issue is being worked on. If you make use of our Optional Managed Services package, all of the server management services included there will be carried out at a time that is convenient for you.

  • Top quality support service

  • A First–Class Tech Support Service

  • We’ll be online for you 24/7 to answer any inquiries that you may have regarding our Control Panel or any of the apps that we have installed for you on the server. If you also need assistance tackling server admin procedures, you can order our Optional Managed Services package, which includes backup hard disk drive storage space, weekly Operating System updates, server monitoring and restarting procedures, as well as troubleshooting and installation procedures

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • Every Linux dedicated hosting server comes with our free Control Panel, which offers a circumstantial knowledgebase and a selection of step–by–step video tutorials. Whenever you need assistance with the Control Panel, just hit the Help or Videos buttons located in the upper right corner.