Being able to communicate with your web hosting provider if you have any sort of questions or encounter any difficulties is quite important and how quickly they'll answer back and react can be crucial, in particular when your web site is business-oriented, as longer downtime could mean losing prospective customers. The support options are a way to identify actual suppliers from resellers. The latter typically answer just to e-mail messages or support tickets and you may have to wait for a day or maybe more in order to get an answer. When the issue needs several replies, you'll end up losing days so as to have a simple problem resolved. Using a legitimate and reputable web hosting supplier, you will be in a position to contact the support at any time and receive a prompt reply whatever the problem or your question is - pre-sales, customer or technical one.
24/7 Customer Support in Web Hosting
We acknowledge the importance of receiving assistance promptly, that's why our web hosting services come with 24/7 support as well as various ways of contact. In case you don't have an account yet, you can easily call us or take advantage of our live chat and chat with a live agent, so that you can learn more about our services or check if our servers meet the system requirements for your web sites. In this way, you won't end up purchasing a service which you cannot use. In case you already have your hosting account with us, you can also open a support ticket in the Hepsia hosting Control Panel in the event that the issue is strictly technical or it needs additional analysis. In contrast to the majority of providers on the market, we reply to all tickets within the hour, so you won't need to wait for a whole day. Our support services are available twenty-four-seven, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
Regardless of the semi-dedicated server that you select, you can take full advantage of our 24/7 support services even on official holidays. All your web sites will be available all of the time and so will we. With a number of communication options, you will be able to choose the optimal way to get in touch with us and inquire about our services in case you do not have an account yet, or get support if you are already our customer. You're able to give us a call, start a chat with a live consultant, send an e-mail message or open a ticket from the Help section of your Hepsia website hosting Control Panel. The previous two options come with 1-hour answer time warranty, even though it rarely takes more than 20 minutes to receive assistance regardless of the nature of the problem. With our customer and technical support services, we are there for you every time you need us, not several days after that.
24/7 Customer Support in VPS Web Hosting
Every virtual private server plan that we provide comes with 24/7 customer and tech support, which means that in case you experience any problem with the pre-installed software on the machine or you have any kind of pre-sales or basic questions, you can get in touch with us anytime, even weekends and holidays. For your benefit, we supply different methods of communication - phone support with a couple of local numbers worldwide, live chat, emails as well as a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated tech matters since it'll be easier to monitor what's going on. The maximum guaranteed response time for all e-mail messages and tickets is sixty minutes, yet it hardly ever takes that long to get assistance. In case you add the Managed Services upgrade that we offer, our admins can also help you with any third-party software matters.
24/7 Customer Support in Dedicated Servers Hosting
With a one-hour maximum reply time guarantee, you will take advantage of extremely fast support when you acquire a dedicated server from our company. Our customer and tech support crews are online 24/7/365, as a result when you open a ticket from your billing account or you send an email about any issue with your server or the pre-installed software on it at any time of the day, you'll get a response within the hour, even during holidays. Our ticketing system is the better option in case the matter in question needs longer time to be resolved or when it should be given to our admins, because it is easier to keep track of the communication sent on both sides. For common, sales and billing issues/inquiries, you can give us a call or talk to a live agent using our chat service. In case you add the Managed Services upgrade to the server plan, our administrators will also help you with third-party software installation as well as troubleshooting and similarly to the basic support, this service is available 24/7 as well.