In case you have ever had a web hosting account before or you've dealt with any other kind of online service, you probably know from personal experience that for many things it's better to speak with a live person on the phone rather than exchange support tickets or e-mail messages. In order to learn more about a specific service before you purchase it or if something small has to be done, for instance, it is really easier and a lot faster to get it done in real time. If you have the option to contact representatives over the phone, it is also very likely that you're dealing with an actual website hosting provider, not a reseller. The level of support that you can get on the telephone differs between different providers - from common issues to expert technical support. Generally most suppliers supply pre-sales assistance and 1st level phone support, while more complex technical matters are managed via email and tickets.
Phone Support in Web Hosting
We know that the option to talk with a live consultant is rather important, for that reason we have three support lines around the globe (USA, UK and Australia) and you are able to contact us on the phone for fourteen hours every day. In case you consider buying one of our Linux web hosting, for instance, you're able to phone us and learn more about our solutions before placing your order in order to ensure that we do match all system requirements for your websites. After your order, you can call us about all of the sales and / or billing difficulties you may have, or receive any type of general or basic tech info you need. We have aimed to find the perfect balance between phone and ticket support, so for solely technical issues you have to use the ticketing system, that will help you track the communication and any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Hosting
We provide live phone support 14 hours per day as a part of the support services for each and every semi-dedicated server package that we provide. Considering that some issues are more complex and time-consuming, you'll need to open a support ticket if you experience such an issue, still for all general, billing or small-scale technical issues you can always phone us and we will assist you instantly to save you the time you'll need to spend on creating a support ticket. Even if you do not have an account yet, you will be able to find out if you can host your sites on our advanced cloud platform or you are able to receive any other general info on our semi-dedicated solutions. We have local numbers in the United States of America, the UK and Australia plus an international number, so that you are able to call the one that is nearer to your region.