A ticketing system is the most popular means of communication that hosting providers offer to their clients. It is usually part of the billing account and is the best way to fix a problem that requires a certain period of time to examine or that has to be forwarded to an administrator. Thus, all responses given by either side will be kept in one and the same location in case someone else needs to work on the problem at hand and the information in the ticket will be available to all parties. The drawback of deploying a ticketing system with most hosting platforms is that it’s separate from the web hosting Control Panel, which goes to say that you’ll have to log in and out of at least 2 accounts in order to execute a particular operation or to reach the company’s customer support staff. If you desire to administer a couple of domains and each one is hosted in its own account, you will need to use an even larger number of accounts at the same time. Plus, it might take a considerable amount of time for the provider to respond to your ticket request.
Integrated Ticketing System in Web Hosting
In contrast with what you may find with a lot of other web hosting companies, the trouble ticket system that we use with our Linux web hosting is part of the Hepsia hosting Control Panel, which comes with all hosting accounts. You will not have to memorize different login credentials, as you’ll be able to manage your tickets and the web hosting account itself from a single place. So, if you’ve got an inquiry or experience a problem, you can touch base with our help desk support staff straight away. Our ticketing system offers a smart search functionality. This goes to say that even if you’ve sent heaps of tickets over the years, you will be able to track down the one that you need in an instant. On top of that, you can see knowledge base recommendations for solving common difficulties.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia hosting Control Panel, which comes with all our Linux semi-dedicated hosting, was built with one idea in mind – that you should be able to manage everything connected with your account from a single place and the support tickets make no exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, in case you have an inquiry or run into a predicament, you can contact our client support staff instantly without having to use a completely different interface. You can look through your website files or check a variety of settings within your account while you submit a new ticket or read the reply to an old one. In case you have heaps of tickets and you want to track down a specific one, you can make use of the intelligent search box, which is available in the Help section of the Control Panel. We guarantee that you’ll get a response within the hour regardless of the essence of your enquiry or problem.