A lot of people who start using their very first hosting account, or switch companies, frequently have questions concerning how certain things are accomplished or have problems setting up different things like emails, website settings, etc. This is why, a lot of providers have prepared documentation with standard questions and problems so as to help their customers get info swiftly and seamlessly. As a result, the help desk team members can dedicate more time to real problems that given clients may be experiencing, as the solution for the smaller things will already be available on the Internet and clients can solve them without having to get in touch with the customer service staff. Having exhaustive documentation is quite important, particularly for new clients with no previous experience at all, because the web hosting service entails an immense number of functions and many people can become baffled about what action to take. A good knowledge base can both help you complete the operations that you need and acquaint yourself with how the hosting service works as a whole.
Extensive Online Documentation in Web Hosting
All Linux web hosting that we’re offering include an elaborate knowledge base where you can find all you should know with regards to your hosting account. Whether you want to create a brand-new database, to redirect a domain using an .htaccess configuration file or to create an e-mail address on your desktop computer or hand-held device, you can just read our help articles and all the information that you require will be there. When you open a certain section of the Hepsia Control Panel, you can see articles that are related to the functions that can be accessed through it. In case you’d like to see the full article collection and get informed about all the functions that Hepsia offers, or only to read general information about the hosting service, you can browse through the whole knowledge base, which can be accessed via the Help menu in your Control Panel. We have done our utmost to cover any challenge that you may encounter, but if you don’t find the information that you are looking for, you can always get in touch with us, as our help desk staff members are on duty night and day.
Extensive Online Documentation in Semi-dedicated Hosting
Our company’s semi-dedicated servers include an extensive online article repository where you can find any information that you might need about our web hosting services or about the Hepsia hosting Control Panel that we use. We’ve compiled it based on the feedback that we’ve acquired from our customers over the years and, hence, our articles address specific issues that you might bump into and suggest the most efficient means of solving them, for instance receiving an HTTP 500 error message or being unable to send e-mail messages from your desktop PC even though you have the right SMTP server settings. The articles are available in each section of the Control Panel and you can examine them at any time. They can help you enlarge your knowledge not only about our platform, but also about the web hosting sphere as a whole, as they contain how-to instructions and general info such as what file access permissions or cron jobs are.